1. General terms

These Terms and Conditions constitute a legally binding agreement between (store) and users (you) in connection with the services offered by the website. By browsing the pages, clicking on the objects or links located on the pages of, you agree, accept and agree to abide by these Terms of Service. is a registered trademark of "ALPHABET COSMETICS" Ltd.


ALPHABET COSMETICS Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, with registered office and address of management:

Varna, 23-25 ​​VYARNOST str.



2. Confidentiality of your data processes and takes measures to protect the personal data of the users in accordance with the requirements of the Personal Data Protection Act. 

For more information, please visit our Privacy Policy page.


3. The order

Each order through the system of is associated with an obligation to pay by your chosen method of payment. During the order process, you have the opportunity to see the products you buy and their prices, your names, e-mail, phone, address, postal code, method of delivery and method of payment. After completing the order you will receive an email confirming the same information. For each subsequent order you will receive a confirmation only by e-mail. You will be notified about the change in the status of the order (confirmation, processing, sending, etc.) on your account page. You can monitor the status of the current, as well as previous orders, from your personal profile.

Ordering product(s) through the e-shop means expressing consent to enter into a distance selling contract, which is regulated by the Consumer Protection Act.


4. Prices

All prices are in EUR with VAT included. The prices of the products are shown without the delivery cost, which will be calculated at checkout.


5. Problems with the order execution

Although we strive to execute all orders accurately, the execution of your order may be delayed due to any of the following reasons:

1. We do our best to have stock and update stock in a timely manner, but it is possible that some of the ordered products are not available; in this case we will contact you as soon as possible by phone or email

2. You have selected 'Payment by card', but no payment has been made or there is a delay in payment.

3. You have provided incorrect or incomplete delivery details - names, address, telephone, postal code.


In case of difference between the received and ordered products or inaccuracy due to our fault, we will bear the costs of the subsequent return and replacement of all non-compliant products. 

For more information, please visit our Delivery & Returns page. 


6. Payment

Orders are paid at your choice, according to one of the methods specified in the e-shop. When choosing a payment method other than cash on delivery, you agree to pay the price of your order in advance to the bank account specified by us.


7. Delivery and receipt of products

1. By sending an order confirmation, you agree to pay the price of the selected products and the indicated value of the transport costs.

2. Delivery to address: selected in the order process after filling in the exact address, names, postal code, preferred delivery date and additional instructions.


8. Order cancellation and return

You can return products purchased from us without a reason for return within 14 days from the date of purchase under the following conditions:

        - The products must be in their original packaging

        - No traces of use, damaged appearance or staining

        - To include the original invoice or order with which you received the products (with your order you will receive an accompanying document - fiscal receipt for payment upon delivery or invoice of your choice)

        - The costs of returning the products are at your expense


You can replace the products with others or restore their value if you do not want a replacement. We refund the value of the products without the cost of delivery. All amounts paid upon delivery or on the spot, we refund only by bank transfer to your personal account within 14 days from the date you notified us of your cancellation. All amounts paid by debit / credit card are refunded to the same account (card) from which the payment was made.


Product return address:


Sofia 1138

2L Samokovsko Shosse Str., BOILA Shopping Center


9. Complaints and questions to us

Please contact us at to discuss any issues related to the products or services provided by


10. Disputes. Alternative dispute resolution

The Supervisory Body for Consumer Protection in Bulgaria is the Consumer Protection Commission with address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors; tel .: (02) 980 25 24; fax: (02) 988 42 18; hotline: 0700 111 22; website:


In case of disputes regarding obligations arising from contracts for online sales, in which no agreement has been reached, you may refer the dispute to the bodies for alternative dispute resolution (ADR) under the terms and conditions of Article 181a et seq. Of the CPA. Additional information on alternative consumer dispute resolution can be found on the website of the Consumer Protection Commission at and on the online dispute resolution platform ODR.


11. Content and copyrights

The Website contains copyrighted materials and texts, images, graphic logos, graphics, trademark logos, databases and software that are owned or licensed by ALPHABET COSMETICS Ltd. and are protected by Bulgarian and other applicable laws and conventions for copyright, related and other intellectual property rights. The reproduction of the content, of the website and / or any of its elements, object of intellectual property, can be done only with the written consent of ALPHABET COSMETICS EOOD or its managers. Use of the Services and the Website does not grant users any rights to the intellectual property as a whole or to any part of it.


12. About the products

The information and the products on this site are not intended to diagnose, treat, cure or prevent any disease or health problem.